Nothing is impossible for the Otinus brand. Distance, borders, language barriers and restrictions caused by a global pandemic are not a problem – they are rather challenges that we must overcome. So far, we have introduced several solutions so that we can always assist our Customers – these include remote installation and user training.
Regardless of whether we face:
remote installations are always a good option as they can be carried out at the customer’s request, at any time, especially when it is difficult to conduct them on the Customer’s site.
The remote installation and training are carried out using smartphones connected to the Internet. Usually, we perform these operations via Microsoft Teams. Nevertheless, we can carry them out with any other application chosen by the Client – provided that he or she gives us a chance to test it beforehand. Participants remain in constant contact with the trainer and their translator* (*if requested). The whole process is fully interactive, and each question is answered during or after the training. Additionally, an Otinus employee records the entire training; thus, participants can always refer to the course in the future if needed. Our Clients may assure the online installation and training courses are as convenient and comprehensive as these carried out on-site.
We first explain how to prepare for the first start-up of the machine. We demonstrate the whole procedure on a similar or identical machine which we currently have in our showroom or warehouse. The machines we send to our Customers are tested beforehand and prepared by our technicians beforehand; hence the process always goes quickly and smoothly.
The online process in no different to on-site training. We work through each stage with the Customer based on real tasks they may face in their daily work. The course is tailored individually to the Customers, and we always emphasize the production needs of a given company.
The entire training or installation process depends on the type of machine and may take up to two eight hours (press brakes usually require more time). In practice, Customers often need shorter time to get the necessary knowledge on operation and safety. It is also natural that in some time after the training, additional questions may arise. This is one of the reasons why every machine includes a telephone consultation package with an Otinus specialist. The remaining consulting time can always be checked in the client panel – on our website otinus.com. Moreover, we have prepared other courses at the Otinus Academy, which can be accessed when purchasing the machine.